Terms of service

By renting our products, you agree to these terms and conditions: 

Disclaimer: By renting our floral arrangements, you understand that through some of these flowers look real and are named after real flowers, they are in fact artificial, and therefore only resemble the real flower for which it is named after, or referred to. 

Payments: The 50% down payment is required at the time of the booking and is non-refundable. The balance due must be paid in full at least one month prior to the wedding/event. If payment of balance is not made, this contract will be void at the determination of Timeless Arches. If Timeless Arches determines to continue the contract, there will be a $250 fee added to the balance for each week that goes by. Additional rental items must be booked up to five (5) days prior to the wedding/event and must be paid in full at the time of the booking for those additional items. 

Substitutions: We strive to always arrive with your specific order. Timeless Arches reserves the right to make substitutions. The integrity of the proposed look and color scheme will be maintained and the flowers will be of equivalent quality. Timeless Arches will inform you if a dyed flower is being used and will not be held liable for staining any garment or fabric due to their usage. 

Second location set up: Moving your florals to a 2nd location area can easily be done for a fee. Onsite location is $250. Moving them to a separate venue off site will incur a cost of $350. Movement of our product by persons other than our staff will result in additional fees and our client will be held liable for any damages to the product. Our insurance explicitly states that clients may not move any rental pieces. Please do not move rental pieces as we are happy to take of that for you. 

Late pick ups: Any pick ups after 10 pm are subject to a late night pick up fee. 10:30 pm charge will be $150, 11:00 pm charge will be $200, 11:30 pm charge will be $250 and a 12:00 am charge will be $500 

Product Handling: Our products will be damaged by rain or excessive high winds. Clients must have a detailed back up plan with their venue. If there is rain or strong wind in the immediate forecast, we strongly recommend using your back up plan or indoor set up to avoid the $500 "Panic moving fee". This fee will be added to the original contract amount. Any damage incurred, which renders the product unrentable beyond the natural wear and tear, will be charged the products retail rate times three. This is to rebuild the product. If any of the items are removed and not returned, you will be charged ten times the rental cost of those items. This is to cover the cost of any loss of revenue and any lawsuits brought against us by other clients who have booked those rental items. Your credit card information is safely stored and will be deleted once the items have been returned. 

Any decor for the wedding/event that is not provided by Timeless Arches is not guaranteed by Timeless Arches even in cases where our products are integrated. 

Venue and Location Limitations: Timeless Arches is limited by the rules and guidelines of the venue location and site management. Negotiation with the officials for moderation of guidelines is the responsibility of the client. Timeless Arches will offer technical recommendations only. Reimbursements will not be made for unused items due to venue limitations not communicated to Timeless Arches. 

Cancellations: Timeless Arches do not offer a cancellation policy. We lock dates when floral installations are booked by a client. If you cancel thirty (30) days prior to the wedding/event, you do not need to make the 2nd payment and no refund will be given. In the event of war, fire, tragedy, pandemic, natural disaster or other emergencies within seven (7) days of your wedding/event, we will work with you, free of charge, to select another date. Timeless Arches reserves the right to cancel this contract if at any time Timeless Arches feels that the obligation cannot be met. 

Any controversy or claim arising out of or relating to this contract, or breach thereof, shall be settled by arbitration administered by the American Arbitration Association in accordance with its commercial Arbitration rules [including the Optional Rules for Emergency Measures of Protection]. The arbitration hearing shall take place in the city and state of the event before a single arbitrator. Judgement on the award rendered by the arbitrator may be entered in any court having jurisdiction thereof. By checking this box, you are confirming that you have read and agreed to the terms of service in this contract.  

We are looking forward to making sure your event is beautiful, simple and stress free.